Hotel La Residence**** - Rules and regulations
The rooms made available to our clients are priorly checked and considered functional and in a good state of maintenance. Clients should immediately report any problem to reception.
Article 1: Reservations
Advance reservation and prior reservation acceptance by the hotel management are recommended. Through booking process future clients will pay a reservation. The booking is considered as firm and definitive once agreed by both parties.
Article 2: Modifications and cancellations
Clients should inform hotel management at least 48 hours in advance of any booking modification or cancellation. In case the hotel has not been informed, all sums will still be due. All commenced stays are payable according to the initial duration booked.
Delays in arrivals or anticipated departures will not be refunded.
For bookings for 3 rooms or more, while customer has to confirm his reservation at least five days before his arrival. Failing to notify the customer within the time above, he shall pay as if he was staying. Any rental started is due in full.
The arrival delays or early departures may in no circumstances give rise to a refund.
Article 3 :
Any person wishing to book a stay at the Hôtel La Résidence will have to give his/her identity and that of all accompanying persons.
Article 4 :
Clients are not allowed to take third parties into the hotel without prior knowledge and acceptance by the hotel management. Furthermore, in accordance with current legislation, clients are not allowed to book a room for more people than this room can actually host. Animals are not allowed without prior consent of hotel management.
Article 5: Payment
Payment is due on arrival. For longer stays, bills need to be paid on a weekly basis.
For a year stays, bills need to be paid monthly in advance and restaurant and laundry on a weekly basis.
We accept the following credit cards: Visa, Mastercard and Amex. You can also pay by bank transfer or cash.
In accordance with Civil Code, clients can’t oppose the management’s decision to retain their luggage if they refuse to pay.
Article 6: Tourist tax
Tourist tax is not included in the booking price and is requested by the town authorities. It is payable on site. This tax amounts to 6'500 CFA per person per night.
Article 7: Room access
On arrival, unless otherwise agreed with the hotel management, clients are not allowed to occupy their room before 02 pm. One night booking ends at noon irrespective of arrival time. A luggage service is available at reception for clients wishing to leave their luggage with us. Clients should check the times of the various hotel services upon arrival.
Article 8: Departure
When leaving the hotel, clients should hand over their room key to reception. It is strictly forbidden to take any object belonging to the Hôtel La Résidence. Clients will send any object taken by mistake to the hotel management with prior information. Otherwise the missing object will be directly invoiced to clients.
Article 9: Respecting the other hotel guests
Excessive noise, including during daytime, is strictly forbidden. Clients causing disorder or scandal of any kind can be evicted on the spot. In order to respect the hotel’s quietness, all noise should cease between 10 pm and 07 am.
Article 10: Responsibilities
Children are under the full responsibility of their parents. The same applies to animals and their respective owners.
The customer shall be bound to lock all objects of value brought to the Hotel, whether tangible and/or intangible, in safes made available to them in Hotel rooms. The said customer undertaking shall also cover cash, securities, shares, bonds, investment funds, etc.
Article 11: Restrictions
For security reasons and as a matter of respect, smoking is strictly forbidden in all parts of the hotel. According to decree regarding smoking ban in public places, smoking on the premises of the Hôtel La Résidence will be fined 50'000 CFA and can lead to judicial proceedings. Any accidental onset of the fire alarm due to smoking will be invoiced 100'000 CFA as compensation for resetting the fire alarm system.
Likewise, cooking, having meals or drinks not provided by the hotel, and washing clothes inside your room are strictly forbidden. Except in the apartments which are equipped with kitchenette provided for cooking.
Article 12: Property damages
Clients should use their room with due diligence. Should a problem arise, clients will be rendered liable. In case of damage, the hotel is entitled to invoice clients for the cost of repair or replacement. The same applies to any damage noticed by hotel management after client’s departure.
Article 13: Claims
Any complain on the quality of services should be reported immediately by clients to hotel management.
Article 14: Left objects
Objects left on the premises will not be kept by the hotel and will be thrown in the trash.
Article 15: Acceptance of rules and regulations
These hotel rules and regulations apply to all bookings. Any stay implies the acceptance of the specific conditions as well as of the rules and regulations of the Hôtel La Résidence. Non-respect of the above-specified provisions will immediately lead to termination of the present contract.
The Hotel Management